Office Hours and Emergency Information
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Office Hours: Monday through Friday, 9 AM to 4:30 PM. Major holidays observed.
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Emergencies (Medical or Mental Health): Call 911 or visit the nearest emergency room for immediate assistance.
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Mental Health Crisis: Dial 988 to connect with the National Suicide Prevention Lifeline for urgent mental health support.
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Urgent After-Hours Inquiries: Contact Dr. Beck at 404-395-5025 or Dr. Robbins at 404-692-1544. Routine inquiries will be addressed the next business day.
Initial Consultation for New Patients
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Nature of Appointment: The initial appointment for new patients is a consultation to assess their needs and is not a commitment to provide ongoing psychiatric care.
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Your appointment time is reserved only for you. We do not "double book." Therefore, a fee of $200 applies for missed initial consultations or late arrivals which prevent completion of the intake (usually more than 10 minutes).
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Decision for Ongoing Care: Following the consultation, the doctor will decide whether our clinic can meet the patient's care needs on an ongoing basis.
Payment Policy
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Payment at Time of Service: Full payment is due when services are rendered.
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Accepted Payment Methods: We accept checks, cash, and credit cards.
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Insurance Claims: We file claims with insurers we accept. Patients are responsible for payment if insurance does not cover services within 60 days.
Appointment Changes/Cancellations
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Cancellation Fee: $100 for no-shows (including late arrivals after appointment time), cancellations, or rescheduling of follow-up appointments with less than 24 hours' notice.
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New Patient Appointments: A fee of $200 applies for missed consultations or late arrivals (more than 10 minutes).
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New Patient registration forms must be received at least 24 hours prior to the appointment. If not received by the deadline, the appointment will be canceled and a no-show fee of $200 will be assessed.
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Policy for No-Shows and Repeated Cancellations: Regular no-shows or cancellations may result in a reevaluation of your treatment arrangement and could result in termination of treatment.
Medication Refill Policy
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Refill Requests: Available during office hours; processed within 1-2 business days.
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Eligibility for Refills: Current patients maintaining regular appointments.
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Medication Supply Monitoring: Patients are expected to keep track of their medication supply.
Request for Forms or Letters Policy
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Charges for Documentation: $50 per FMLA, Disability Forms, and special letters request.
Termination of Treatment
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Discontinuation by Patient: Patients may terminate treatment at any time, with a recommendation to discuss this with their doctor.
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The provider may end the treatment relationship for reasons including but not limited to noncompliance with treatment (e.g., not taking prescribed medications, declining proposed treatment recommendations/referrals, missing appointments, or other noncompliance), missing appointments, lack of follow-up for greater than six months, abusive behavior towards providers or staff, medical developments that may require a different level of care, or other reasons that may interfere with appropriate care.
Financial Guarantor Agreement
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Validity and Responsibility: The agreement remains effective until a change is notified in writing. The current guarantor is responsible for all charges incurred prior to the change.
Confidentiality and Privacy
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Commitment to Privacy: Details provided in our separate Confidentiality and Privacy Policy.
Patient Responsibilities
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Expected Conduct: Timely arrival, communication of health changes, adherence to treatment plans, and respectful communication with providers and staff.
Feedback and Complaints
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Feedback System: We welcome patient feedback and complaints through our designated channels.